Terms of service

Terms & Conditions

OVERVIEW

Welcome to Mileno. Throughout these Terms, “we”, “us”, and “our” refer to Mileno. We operate the website mileno.co, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide you with a curated shopping experience.

Our store is powered by Shopify, which enables us to offer our Services to you.

These Terms & Conditions (“Terms”) govern your access to and use of our Services. They contain important information about your legal rights, including warranty disclaimers and limitations of liability.

By visiting, accessing, or using our Services, you agree to be bound by these Terms and our Privacy Policy [LINK]. If you do not agree, you must not use our Services.

1. Access & Account

By agreeing to these Terms, you confirm that you are at least the age of majority in your country or state of residence, or that you have given consent for minors under your supervision to use the Services on your devices.

You may be required to provide certain information, including your email address, billing details, shipping address, and payment information when making a purchase.

You agree that:

All information provided is accurate and complete
You have the legal right to use the payment method provided
You are responsible for maintaining the confidentiality of your account credentials

You may not transfer, sell, or assign your account to any third party.

2. Products

We strive to display product descriptions, images, and colors as accurately as possible. However, we cannot guarantee that your device’s display will reflect the exact appearance of products.

We reserve the right to:

Modify product descriptions at any time
Discontinue products without notice
Limit product quantities per person, region, or jurisdiction

We do not guarantee that products will meet your individual expectations beyond statutory consumer rights.

3. Orders

By placing an order, you submit an offer to purchase.

We reserve the right to accept or decline any order at our discretion. An order is only accepted once we confirm it.

Payment must be successfully processed before acceptance.

Please review your order carefully before submitting it. Once accepted, cancellation may not be possible.

Returns and exchanges are governed exclusively by our Refund & Return Policy [LINK].

All purchases are for personal, non-commercial use only.

4. Pricing & Billing

Prices are subject to change without notice.

The price charged will be the price displayed at checkout and confirmed in your order confirmation email.

Unless stated otherwise, prices do not include:

Shipping fees
Taxes
Customs duties
Import charges

You agree to provide current, complete, and accurate billing and payment information.

You confirm that:

You are authorized to use the payment method
Charges will be honored by your payment provider
You will pay all applicable charges, including taxes and shipping

5. Shipping & Delivery

Delivery times are estimates only and not guaranteed.

We are not responsible for delays caused by:

Shipping carriers
Customs clearance
Events beyond our control

Ownership and risk of loss transfer to you once the goods are handed to the carrier.

6. Intellectual Property

All content on the Services — including trademarks, logos, text, graphics, images, videos, product descriptions, and design — is owned by Mileno, its affiliates, licensors, or Shopify and is protected by intellectual property laws.

You may use the Services for personal, non-commercial purposes only.

You may not reproduce, copy, distribute, modify, publish, or exploit any content without prior written consent.

All rights not expressly granted are reserved.

7. Optional Tools

We may provide access to third-party tools “as is” and “as available” without warranties.

We do not control these tools and are not liable for damages arising from their use.

Use of third-party tools is at your own risk.

8. Third-Party Links

Our Services may contain links to third-party websites.

We are not responsible for:

Third-party content
Privacy practices
Transactions made on external websites

Accessing third-party sites is at your own risk.

9. Relationship with Shopify

Mileno operates its store on Shopify. However, all purchases are made directly with Mileno.

Shopify is not responsible for:

Transactions between you and Mileno
Product-related claims
Damages or losses arising from purchases

You release Shopify from claims related to purchases made through our store.

10. Privacy

All personal data collected through the Services is governed by our Privacy Policy [LINK].

Because our store is hosted by Shopify, Shopify also processes certain personal data to provide and improve the Services.

By using the Services, you confirm that you have read and understood our Privacy Policy.

11. Feedback

If you submit suggestions, reviews, ideas, or other feedback, you grant Mileno a worldwide, perpetual, royalty-free license to use, reproduce, modify, and publish such content for commercial and operational purposes.

You confirm that:

You own or control the rights to your feedback
It does not violate any third-party rights
It is not unlawful, defamatory, or harmful

We are not obligated to keep feedback confidential or compensate you.

12. Errors & Inaccuracies

Occasionally, information on our website may contain typographical errors or inaccuracies.

We reserve the right to:

Correct errors
Update information
Cancel orders if information was inaccurate

13. Prohibited Uses

You may not use the Services:

For unlawful purposes
To violate intellectual property rights
To transmit harmful code or malware
To send spam or misleading information
To collect personal data of others
To use bots, scraping tools, AI automation, or similar technologies to access the Services

We reserve the right to suspend or terminate accounts that violate these Terms.

14. Termination

We may terminate or suspend access to the Services at any time without notice.

You remain responsible for any outstanding payments.

Certain sections — including Intellectual Property, Liability Limitations, and Indemnification — survive termination.

15. Disclaimer of Warranties

The Services and products are provided “as is” and “as available” to the fullest extent permitted by law.

We do not guarantee:

Uninterrupted access
Error-free functionality
That results will meet expectations

Some jurisdictions do not allow certain warranty exclusions.

16. Limitation of Liability

To the fullest extent permitted by law, Mileno and its affiliates shall not be liable for indirect, incidental, consequential, or punitive damages, including lost profits or data loss.

Our total liability shall not exceed the amount paid by you for the product giving rise to the claim.

Some jurisdictions do not allow certain liability limitations.

17. Indemnification

You agree to indemnify and hold harmless Mileno, Shopify, and affiliated parties from claims arising out of:

Your breach of these Terms
Your violation of law
Your misuse of the Services

18. Severability

If any provision of these Terms is found unenforceable, the remaining provisions remain valid.

19. Entire Agreement

These Terms, together with our Privacy Policy and related policies, constitute the entire agreement between you and Mileno.

20. Assignment

You may not transfer your rights under these Terms without our written consent.

We may assign our rights without notice.

21. Governing Law

These Terms are governed by the laws of the jurisdiction in which Mileno is registered.

You consent to the exclusive jurisdiction of the courts in that location.

22. Changes to These Terms

We may update these Terms at any time.

The latest version will always be available on this page. Continued use of the Services constitutes acceptance of the updated Terms.

23. Contact Information

If you have questions about these Terms, please contact:

Mileno
Email: support@milenos.co
Website: https://mileno.co