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Privacy policy

Privacy Policy

Last Updated: April 1, 2026

Mileno (“we”, “us”, “our”) operates the website mileno.co, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide you with a personalized shopping experience.

Our store is hosted on Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, process, and disclose your personal data when you visit, use, make a purchase, or otherwise interact with our Services.

In the event of any conflict between this Privacy Policy and our Terms & Conditions, this Privacy Policy shall govern with respect to the collection, processing, and disclosure of personal data.

By accessing or using our Services, you confirm that you have read and understood this Privacy Policy.

1. Personal Data We Collect

“Personal data” means information that identifies you or can reasonably be linked to you.

Depending on how you interact with our Services and where you reside, we may collect the following categories:

Contact Information

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number

Payment Information

  • Credit/debit card details
  • Payment method
  • Transaction confirmation
  • Billing details

(Note: Payment information is processed securely by our payment providers.)

Account Information

  • Username
  • Password
  • Account preferences and settings

Transaction Information

  • Products viewed
  • Items added to cart or wishlist
  • Purchases, returns, exchanges, or cancellations

Communications

  • Messages sent to customer support
  • Emails or other correspondence

Device & Technical Information

  • IP address
  • Browser type
  • Device type
  • Network connection details
  • Cookies and similar tracking technologies

Usage Information

  • Pages visited
  • Interaction with our website
  • Time and frequency of visits

2. How We Collect Personal Data

We collect personal data:

  • Directly from you when you create an account, place an order, contact us, or otherwise provide information.
  • Automatically through cookies and tracking technologies when you browse our website.
  • From service providers who process data on our behalf (e.g., payment processors, analytics providers).
  • From partners or third parties, where permitted by law.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

Providing and Improving Our Services

  • Processing orders and payments
  • Shipping and fulfilling purchases
  • Managing your account
  • Handling returns and exchanges
  • Providing customer support
  • Personalizing your shopping experience
  • Improving website functionality

Marketing & Advertising

  • Sending promotional emails (you may unsubscribe at any time)
  • Displaying personalized advertising based on your activity
  • Retargeting advertisements through third-party platforms

Security & Fraud Prevention

  • Verifying transactions
  • Detecting fraudulent activity
  • Protecting our Services and customers

Legal Compliance

  • Complying with applicable laws and regulations
  • Responding to lawful requests from authorities
  • Enforcing our Terms & Policies

4. Sharing of Personal Data

We may share your personal data in the following circumstances:

  • With Shopify, which hosts our store and processes data necessary to provide the Services.
  • With service providers, including payment processors, shipping carriers, IT providers, analytics services, and customer support platforms.
  • With marketing and advertising partners, who may use your data in accordance with their own privacy policies.
  • With affiliates or corporate partners, where applicable.
  • In connection with legal obligations, business transfers, mergers, or insolvency proceedings.

Depending on your jurisdiction, you may have the right to opt out of certain data sharing for targeted advertising.

5. Shopify Relationship

Our Services are hosted by Shopify. Shopify collects and processes personal data to provide and improve its services. This may include international data transfers.

For more information on how Shopify processes personal data, please review Shopify’s Privacy Policy at:
https://privacy.shopify.com

In certain cases, Shopify may act as an independent data controller regarding specific processing activities.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external sites. We encourage you to review their privacy policies before providing personal information.

7. Children’s Data

Our Services are not intended for individuals under the age of 16 (or the legal age in your country). We do not knowingly collect personal data from children.

If you believe a minor has provided personal data to us, please contact us to request deletion.

8. Data Security & Retention

We implement appropriate technical and organizational safeguards to protect your personal data. However, no online system can guarantee absolute security.

We retain personal data only as long as necessary to:

  • Provide our Services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

9. Your Rights

Depending on your location (including the EU/EEA or UK), you may have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Request restriction of processing
  • Object to certain processing activities
  • Withdraw consent (where processing is based on consent)
  • Request data portability
  • Opt out of targeted advertising

To exercise your rights, please contact us using the details below.

We may verify your identity before processing your request.

10. International Data Transfers

Your personal data may be transferred and processed outside your country of residence.

Where required, we rely on recognized safeguards such as:

  • Standard Contractual Clauses approved by the European Commission
  • Equivalent UK transfer mechanisms

11. Updates to This Policy

We may update this Privacy Policy from time to time for legal, operational, or regulatory reasons. Updates will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: support@milenos.co
Website: https://mileno.co

For the purposes of applicable data protection laws, Mileno is the data controller of your personal data.